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Ctrip: A one-stop online travel service platform covering hotels, flights and holidays

Official website: https://www.ctrip.com/

Ctrip (https://www.ctrip.com/) is China’s leading online travel (OTA) service platform, a subsidiary of Trip.com Group, with businesses covering core areas such as hotel bookings, flight search and booking, holiday travel and business travel management. As a top platform with over 20 years in the industry, Ctrip relies on an “online + offline” integrated model, connecting 1.7 million hotels in more than 200 countries worldwide and nearly 2 million flight routes, providing end-to-end travel solutions for individual and corporate customers. As of 2025, its share of the domestic online travel market reached 56%, firmly ranking first in the industry.

Beyond standardised booking services, the platform also curates high value-for-money products through “Ctrip Selection”, such as Shanghai-to-Dalian special fares at just 16% of the full price (from ¥488) and a 2-day 1-night group tour to Mount Putuo in Zhejiang (from ¥428), together with guarantees such as 7×24-hour emergency assistance and no price increase after order confirmation, making travel more worry-free.

Ctrip’s core services: four major sections to meet diverse needs

• Personal travel services: covering dining, accommodation, transport, sightseeing, shopping and entertainment

  Hotel bookings range from budget to high-star properties, such as Mercure Shanghai Bund Yu Garden (from ¥643) and Fairmont Wuhan (from ¥949); the flights section updates special-fare routes in real time and supports refunds and changes with no extra charges; holiday travel offers thousands of group tours and independent travel products, complete with destination guides and food recommendations.

• Corporate travel services: tailored solutions to cut costs and boost efficiency

  Dedicated services are offered to medium and large enterprises with 500+ employees, featuring account activation in as fast as 15 minutes and an extra-long payment term of 30+20 days. Intelligent controls help enterprises save up to 30% on travel costs, while business-to-business settlement and consolidated invoicing simplify financial processes.

• Distinctive protection system: end-to-end travel safeguards

  A series of guarantees such as “Worry-Free Stay, Worry-Free Flight, Worry-Free Play” are on offer: no price increase after hotel confirmation, one-stop after-sales handling for flights and real-time response to travel emergencies; the membership system also provides points redemption and exclusive discounts, with exclusive benefits for high-tier members.

Ctrip’s core advantages: dual barriers in resources and services

• Highly concentrated resources: over 1.7 million partner hotels worldwide, high-star hotels accounting for 80% of online bookings, and more than 400,000 exclusive partner resources;
• Strong user stickiness: the app has over 100 million monthly active users, highly loyal existing users contribute 80% of transactions, and the repurchase rate is far above the industry average;
• Technology-empowered experience: the booking process is optimised with AI-powered smart filtering and price trend prediction, and in special live-streaming sessions the big boss personally recommends high value-for-money products.